One-to-one support

Employee Assistance Programme (EAP)

A 24-hour confidential helpline (0800 030 5182) from Health Assured to support you through any of life’s issues or problems including stress and anxiety, counselling, relationship advice, gambling issues, legal information, alcohol and drug issues, family issues and financial wellbeing.

To find out more visit the Health Assured website at healthassuredeap.co.uk or download the app on Google Play or the Apple App Store.

Enter username: Wellbeing
Password: EAP

Free virtual coaching

NHS England and NHS Improvement recognise that staff in primary care roles are currently facing many challenges, which is why they’re supporting the frontline workforce with an individual coaching offer called #LookingAfterYouToo.

Available 7 days a week, 7:15am – 10:00pm, staff can book a slot with experienced coaches at a date and time that suits them.

One GP who benefitted hugely from the coaching said: “This session made a huge difference to me and I am very grateful… I was thinking of quitting after the pandemic. This session was a huge relief and felt like magic. It helped change my perspective. It felt like a weight was lifted.”

The offer provides staff in clinical and non-clinical roles across primary care the opportunity to process their experiences, develop coping skills, deal with difficult conversations and develop strategies for self-management in challenging circumstances.

By developing the skills and knowledge to look after themselves and stay well, they can go on to deliver high quality care and support in their communities.   

Find out more at www.people.nhs.uk/lookingafteryoutoo 

Coping with COVID

Essex Partnership University NHS Foundation Trust (EPUT) is offering a range of support – from low intensity input (general support, mood management, worry and stress management, burnout prevention, self-care, caring for others, problem solving, or even just a chat about how to support family or friends) to high intensity input (intervention for disruptive stress, distress, depression, severe anxiety, health anxiety, post-trauma debriefing and support, bereavement support, complicated bereavement)

Support is available via one-to-one phone or video appointments. This service is user-led, needs-based and entirely confidential.

The service is available seven days per week between 08:00 and 20:00 and can be accessed by phone on 01375 898837 or email to [email protected]

National NHS staff helpline

A new mental health hotline to benefit all NHS staff tackling COVID-19. The service is available daily from 7am to 11pm by calling 0300 131 700 or texting FRONTLINE to 85258.

Personalised helpline for Filipino staff launched

A new, dedicated NHS bereavement and trauma telephone support line for Filipino staff impacted by the coronavirus pandemic is now available.

The helpline can be reached via: 0300 303 1115 and is open 7am-11pm

Alternatively you can text: Frontline 85258 (24hr)